About Us

Warranty Solutions (Pty) Ltd. Was established in 1999. The company is completely independent, and is owned solely by Directors Mark Williamson and Leoni Rabie, who have extensive experience in the South African Warranty / Maintenance Plan industry. Warranty Solutions has evolved swiftly from a company that initially provided a Claims training facility to Motor Manufacturers and Motor Dealers, to a fully fledged Administration company, designing, marketing and administering a variety of Vehicle Warranty, Warranty Extension, Service Plan and Maintenance Plan products for Motor Manufacturers, Dealer Groups, Franchised Dealers and Independent Dealers. Warranty Solutions’ growth and stature in the industry is emphasized by the fact that its products are underwritten by Auto and General Insurance Company Limited.

Key to the company’s success and growth (we believe that Warranty Solutions is the fastest-growing Warranty / Maintenance Plan Administration Company in South Africa at present) is its ‘multi-level’ / holistic approach to Warranty and Maintenance Plan solutions for its valued client base.

This approach encompasses the following:

  • The design of superior Warranty and Maintenance Plan products that benefit the ultimate beneficiary, the policyholder / final consumer, i.e.: the client who drives the vehicle and enjoys the peace-of-mind motoring brought about by these products.
  • The maximization of second gross profit / ‘non-funded income’ for the intermediary that sells the product to the final consumer, i.e.: the Motor Dealer or Financial Institution, or both, as is applicable.
  • The provision of the highest levels of Consumer Service to all our valued clients, inclusive of the final consumer as well as intermediaries / business partners. (We at Warranty Solutions take great pride in the knowledge of our status as industry leaders in this vitally important arena)
  • The Provision of regular, accurate, easy to read and unambiguous, meaningful statistics to our valued client base.

 

Such statistics include:

  • Loss Ratio Statistics

  • Sales to Claim Statistics

  • Detailed Claim Statistics

[Statistical reports can also be tailored to meet the specific requirements of our clients.]